Privacy Policy

Bloom Well-Being Therapy, Consulting & Training Pty Ltd (ABN: 31 683 761 006) respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy outlines how your personal information is collected and treated.

"Personal information" refers to information we hold that identifies you.

Bloom Well-Being receives and stores personal information entered on our website, provided directly, or given through patient forms and appointments. Basic information such as name, phone number, address, and email may be provided to enable service delivery and updates.

Additional information we collect may include feedback, health information, content preferences, survey responses, promotions, financial or credit card information, and client support communications.

Sensitive health information, including health background and medical records, is collected only with your express consent and when necessary for the provision of our services.

Personal information is collected through electronic interactions, in-person contact, website access, and service provision. Information may be received from third parties and is protected according to this policy.

Personal information is primarily used to provide services and treatment, limited to what is reasonably necessary and consistent with your consent. We may use your information to provide updates and services, inform you about new products or services, improve our offerings, and better understand your needs.

We may contact you by telephone, email, SMS, or mail.

Information may be disclosed to employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors on a need-to-know basis. All parties are bound by confidentiality obligations.

Disclosure may occur to comply with legal requirements, court orders, subpoenas, or law enforcement requests, and to protect copyright, trademarks, legal rights, property, or safety.

Information may be stored, processed, or transferred internationally. If business control changes or assets transfer, user databases containing personal information may be disclosed to potential purchasers under confidentiality agreements.

Bloom Well-Being implements suitable physical, electronic, and managerial procedures to safeguard information and prevent unauthorised access, disclosure, misuse, interference, loss, or modification. However, transmission security cannot be guaranteed, and personal information disclosure inconsistent with this policy cannot be assured.

You may request details of personal information held by us under the Privacy Act 1988 (Cth). To obtain a copy, report inaccuracy, or address concerns about information quality, contact admin@bloomwell-being.com.au. We reserve the right to refuse disclosure in circumstances outlined in the Privacy Act.

Complaints regarding our privacy practices may be submitted to admin@bloomwell-being.com.au. We take all complaints seriously and will respond shortly after receiving written notice.

This Privacy Policy may be updated periodically, with changes posted on our website with updated effective dates. For significant changes, we will provide direct notification where possible. Continued use of our services constitutes acceptance of updated policies. We recommend reviewing this policy regularly.

When you visit www.bloomwell-being.com.au, we may collect information about your browser type, operating system, and previously visited websites. This information is used in aggregate form to analyse site usage and improve our services.

Cookies may be used to identify returning visitors and store site usage details. Cookies are not malicious programs. Most browsers automatically accept cookies, though you may reject them via your browser settings, which may limit website functionality. Third-party services may use cookies to serve relevant advertisements.

Our website may contain links to websites not owned or controlled by Bloom Well-Being. We are not responsible for third-party privacy practices and encourage you to review the privacy statements of other websites before providing personal information.