Appointments
Fees & Medicare rebates
We believe in transparent pricing. Below you'll find the current session fees for each of our therapists, along with information about Medicare rebates, NDIS funding, and how payment works.
Individual Sessions
Individual therapy fees
Not accepting new clientsJemma Mathers
Founder and Practice Director
AMHSW, EMDRAA Consultant
Jemma's clinical time is now focused on supervision and consultation. She is not available for new therapy clients.
WaitlistKelly Thomas
Psychologist
Registered Psychologist (AHPRA)
WaitlistBicarra Gazanis
Clinical Social Worker
Master of Health & Human Services, AASW
Accepting new clientsCourtney King-Hawke
Accredited Mental Health Social Worker
AMHSW, EMDR Therapist
Contact us for Courtney's current fee schedule.
Accepting new clientsPatti Dainton
Psychotherapist
Senior Therapist, 30+ years experience
All fees are in Australian dollars (AUD) and include GST where applicable. Fees are subject to change, so please confirm at the time of booking.
Couples Sessions
Couples therapy fees
Couples sessions are longer to allow enough time for both partners. The initial session is 90 minutes, with ongoing sessions at 60 minutes.
Kelly Thomas
WaitlistPatti Dainton
Accepting new clientsCouples therapy is not covered by Medicare. Private health rebates may apply depending on your policy.
Funding Options
How to reduce your out-of-pocket costs
Medicare rebates
With a Mental Health Care Plan (MHCP) from your GP, you're eligible for up to 10 subsidised sessions per calendar year. You pay the full fee upfront, and the Medicare rebate is processed directly to your bank account after your session.
Medicare rebates are available for sessions with our Accredited Mental Health Social Workers and Registered Psychologists.
NDIS funding
Some of our therapists support NDIS participants. Sessions are billed at the NDIS support item rate.
If you're plan-managed or self-managed, please contact us with your plan details before your first session.
Private health insurance
Depending on your private health policy, you may be able to claim a rebate for psychology or counselling sessions. Rebate amounts vary significantly between funds and policy levels.
Check directly with your insurer before your appointment. You cannot combine Medicare and private health rebates for the same session.
Medicare Rebates
If you have a valid Mental Health Care Plan (MHCP) from your GP, you can access a rebate from Medicare for up to ten sessions per calendar year.
In terms of process, you'll pay the full session fee upfront and receive your rebate directly from Medicare afterwards.
Many clients still choose private sessions, as this avoids the need to get a referral from your GP, ongoing mental health plan reviews, diagnostic labels, and allows for ongoing affordable therapy beyond the ten covered sessions.
You get to choose what fits best for your goals, privacy preferences, and budget.
NDIS Clients
We support self-managed and plan-managed NDIS participants.
Our NDIS rates reflect the additional reporting and administrative requirements of the scheme. We'll provide detailed invoices with the correct line items for your plan.
Choosing What's Right For You
There's no “better” or “worse” option; just what fits your life right now.
Some people prefer the structure of a GP referral and rebate. Others value the availability, privacy, autonomy, and steadier pricing of private sessions.
We'll talk together about what feels sustainable before scheduling ongoing sessions, so therapy remains supportive, not stressful.
Payments
Payment & cancellation
How we collect payment
- Payment is due at the time of your appointment.
- We accept card payments via our secure online booking system.
- Medicare rebates are processed after your session and sent directly to your nominated bank account.
- NDIS invoicing is arranged separately. Please discuss with us at booking.
Cancellation policy
- We ask for at least 48 hours notice if you need to cancel or reschedule your appointment.
- Late cancellations (under 48 hours) may incur a cancellation fee.
- If something urgent comes up, please reach out as soon as possible. We're understanding and will do our best to accommodate you.
Common Questions
Frequently asked questions
How does the Medicare rebate work?
To access a Medicare rebate, you need a Mental Health Care Plan (MHCP) from your GP. This gives you access to up to 10 subsidised sessions per calendar year. You pay the full session fee upfront, and we process the Medicare rebate directly to your account after the appointment. The rebate is approximately $87 per session.
Are couples sessions covered by Medicare?
No. Medicare does not cover couples therapy. Couples sessions are billed at the rates listed above and are not eligible for a Medicare rebate. Couples may use private health insurance depending on their policy.
Do you offer NDIS funding?
Yes. Patti Dainton and Bicarra Gazanis are registered to work with NDIS participants. Sessions are billed at the NDIS support item rate of $193.99. Please contact us with your NDIS plan details and we can help confirm eligibility.
What if I don't have a Mental Health Care Plan?
You can still access therapy without a MHCP. You just won't receive the Medicare rebate. Many clients choose to self-refer. If you'd like a rebate, speak with your GP about a Mental Health Care Plan referral before your first session.
What is your cancellation policy?
We ask for at least 48 hours notice if you need to cancel or reschedule. Cancellations with less than 48 hours notice may incur a late cancellation fee. We understand that life happens, so please reach out as early as possible if something comes up.
Ready to Start?
Book your first appointment
Have questions about fees or funding before you book? We're happy to help, just get in touch.